Privacy Policy for Blue Moon Grand Russian Thai Spa

Effective Date: June 24, 2025

Blue Moon Grand Russian Thai Spa ("we," "our," or "us") is committed to protecting the privacy of our clients. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our spa, use our services, or interact with us online, including through our Google Ads campaigns.

1. Information We Collect

We may collect personal information from you in various ways, including when you:

Book an appointment: This may include your name, phone number, email address, and preferred service.
Visit our spa: We may ask for information relevant to your service, such as health conditions or allergies, to ensure your safety and provide the best possible experience.
Make a payment: Payment information is processed securely through our payment partners. We do not store full credit card details on our servers.
Contact us: When you call, email, or message us, we may collect your contact information and the content of your communication.
Visit our website: We may collect non-personally identifiable information such as your IP address, browser type, operating system, and browsing behavior through cookies and similar technologies (see "Cookies and Tracking Technologies" below).
Interact with our Google Ads Call-Only Ads and Call Assets: When you initiate a call to us directly from a Google Ad, or if our website uses Google forwarding numbers for call tracking, Google (as a data processor for us) collects certain information related to the call. This may include:
- Call duration: How long the call lasted.
- Call start time and date: When the call began.
- Caller's area code (where available): To understand the geographical origin of the call.
- Whether the call was connected: To assess ad effectiveness.
- Note: While Google Ads typically records the caller's phone number for calls longer than 15 seconds in some regions, due to privacy regulations in India, the full caller phone number may not be provided to us for direct viewing within Google Ads reporting. We primarily use this data in an aggregated and anonymized form for analytical purposes.

The types of personal information we may collect include:

Contact Information: Name, phone number, email address.
Demographic Information: Age (optional, for certain services or promotions), gender (optional).
Health Information: Relevant health conditions, allergies, or preferences disclosed by you to ensure safe and effective spa services. This information is treated with the utmost confidentiality.
Appointment Details: Date, time, and type of service booked.
Payment Information: Details required for processing payments (though not stored by us directly).
Communication Records: Records of your interactions with us, including details related to calls initiated through our Google Ads.

2. How We Use Your Information

We use the information we collect for various purposes, including:

Providing and managing services: To book and confirm appointments, deliver spa and massage services, and manage your bookings.
Communication: To send you appointment reminders, confirmations, and information about our services, promotions, or special offers (with your consent where required).
Personalization: To tailor our services and recommendations to your preferences and needs.
Improving our services and marketing efforts: To analyze client feedback and usage patterns to enhance our offerings and client experience, including understanding the effectiveness of our Google Ads campaigns and optimizing them for better reach and service provision.
Safety and well-being: To ensure the safety and suitability of our services based on your health information.
Payment processing: To process payments for services rendered.
Compliance and legal obligations: To comply with applicable laws, regulations, and legal processes, including the Digital Personal Data Protection Act, 2023 (DPDPA).
Internal operations: For administrative purposes, record-keeping, and business analysis.

3. How We Share Your Information

We are committed to keeping your personal information confidential. We will not sell, rent, or lease your personal information to third parties. We may share your information only in the following limited circumstances:

Service Providers: We may share your information with trusted third-party service providers who assist us in operating our business, such as appointment scheduling software providers, payment processors, IT support, and advertising platforms like Google Ads for the purpose of campaign measurement and optimization. These service providers are obligated to protect your information and use it only for the purposes for which we disclose it to them.
Legal Requirements: We may disclose your information if required to do so by law, in response to a court order, subpoena, or other legal process, or if we believe in good faith that such disclosure is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.
With Your Consent: We may share your information with third parties when we have your explicit consent to do so.

4. Data Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. However, no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

5. Cookies and Tracking Technologies

Our website and Google Ads campaigns may use "cookies" and similar tracking technologies (including those related to Google Ads call tracking) to enhance your experience and measure campaign performance. Cookies are small data files placed on your device. We may use cookies to:

Remember your preferences.
Analyze website and ad campaign traffic and usage patterns.
Improve website functionality and ad relevance.
Facilitate and measure the effectiveness of call leads generated through Google Ads.

You can set your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website or experience the full functionality of our advertising.

6. Your Choices and Rights

You have certain rights regarding your personal information under the DPDPA:

Access: You have the right to request access to the personal information we hold about you.
Correction: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
Withdraw Consent: Where we rely on your consent to process your personal information, you have the right to withdraw that consent at any time.
Deletion: In certain circumstances, you may have the right to request the deletion of your personal information.
Objection: You may have the right to object to certain types of processing of your personal information.

To exercise any of these rights, please contact us using the contact details provided below. We will respond to your request in accordance with applicable law.

7. Third-Party Websites

Our website may contain links to third-party websites. This Privacy Policy does not apply to the practices of those websites. We encourage you to review the privacy policies of any third-party websites you visit.

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18 without parental consent, we will take steps to delete that information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated Privacy Policy on our website with a revised "Effective Date." We encourage you to review this Privacy Policy periodically.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us:

Blue Moon Grand Russian Thai Spa
Shop no 21 Ground Floor, Umtav Vado, Umtavaddo,
Calangute, Goa 403516
Phone: 072489 11650
Email: Contact@bluemoongrandrussianthaispa.in
Website: www.bluemoongrandrussianthaispa.in